Privacy Policy

At PetPeak, we understand the importance of privacy and are committed to protecting the personal information of our customers. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase from our store.

Information We Collect

When you visit our website, we automatically collect certain information about your device, including your IP address, browser type, and referring website. We also collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with our website. We refer to this automatically-collected information as "Device Information".

We collect Device Information using the following technologies:

  • Cookies: These are data files that are placed on your device or computer and often include an anonymous unique identifier. They help us provide you with a personalized experience and improve our website.
  • Log files: These track actions occurring on our website and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons: These are electronic files used to record information about how you browse our website.

How We Use Your Information

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website. Additionally, we use this information to:

  • Personalize your experience and provide you with tailored content and product recommendations.
  • Communicate with you about your order and provide customer support.
  • Process and fulfill your orders, including arranging for shipping and providing you with invoices and order confirmations.
  • Improve our products and services based on your feedback and preferences.

Sharing Your Information

We may share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at petpeak@idesk.com or by mail using the details provided below:

PetPeak
123 Pet Care Street
City, State 12345
United States

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Last Updated: [01/12/2024]